Can you make a Topper out of a font or shape that isn't shown on your website?

Yes! If you supply us the font file, I can make your Topper using that font, free of charge. For a small design fee, I can also make customized changes to any font like adding curls and loops, making the letter more bold, decreasing the width of letter, etc.

For themed events, I can also suggest and create shapes to be used for your cake topper instead of a monogram. Hearts for Valentines Day, snowflakes for winter wonderland, leaves for the fall... the list is endless!

How far in advance do I need to order my cake topper?

Normally, because each cake topper is custom manufactured and hand assembled, it will take somewhere between 4 and 5 weeks from the time your order is placed to when your topper is received. If 5 weeks is past your date, I do accept rush orders and will make every effort to meet your deadline. See the next question for more details on rushing your order. Otherwise, the Lead Time Calendar provides an estimation of when you would receive your topper if ordering today, and what dates would be considered rush.

Do you accept rush orders?

I absolutely honor rush orders! While most of the time it takes about 5 weeks between when you order and when you can expect your topper, in extreme cases I can have it ready within a week. Unfortunately it doesn't always work out that way, but I'll definitely do whatever I can to try to make it happen. If for any reason I can't make your date you'll know as soon as possible and I'll issue a full refund. I wouldn't put either of us in that position! If you're worried about making your date, don't hesitate to contact me, most of the time I can make your date possible. I've never missed a promised event date, so you're in good hands. Note that for most rush orders a $22 fee will be added to the base shipping price to cover rush shipping costs.

When should I order my Topper?

Purchasing your cake topper is one of the things that you can accomplish early on in your wedding planning. One more thing to cross off your list! I encourage you to order as soon as you have your color scheme decided on. Keep in mind it can take up to 5 weeks to receive your topper.

Why does it take 4-5 weeks?

I do keep some of the most common fonts and sizes available for immediate use, but for truly custom fonts and designs it takes between 1 and 2 weeks for the letters to be cut by a specialized metal working company. Another full week is dedicated to crystal application and drying time, with an additional week allowed for shipping. All of this work means it can take up to 5 weeks to receive your topper. There are some exceptions to this, but these are generally reserved only for meeting otherwise unattainable wedding dates.

I'm always happy when brides are anxious to receive their Topper, so I'm equally happy to keep you informed with status on your order. However, I do not receive your letter from my metal working company for at least 2 weeks and will not have any updates regarding the progress of your order before that. Sending emails within the first 2 weeks of ordering causes processing time which impacts those letters awaiting crystal application.

Can I make changes after I order?

Font and height changes are normally not possible as I order the custom parts soon after your order is placed so that I can begin work as soon as possible and meet my delivery commitment to you. Color changes, however, are usually possible within 2 or 3 weeks of your order and I'm always happy to offer my suggestions. Email me to find out if I can still work with yours.

Do you accept payment by means other than PayPal?

Although I have not experienced any "foul play" with PayPal, I understand if you are uncomfortable sending payment over the Internet and will take your payment details over the phone or accept a money order. On rare occasion, payment by personal check can be arranged. Work on your order cannot begin until the money order is received or until the personal check has cleared, which is likely to delay shipping by 1-2 weeks.

Can I send a deposit?

Due to the custom nature of these products, payment must be made in full before an order can be processed. There are no exceptions.

Do you give refunds or make exchanges?

Because each Cake Topper is custom made, refunds and exchanges are not accepted unless a Topper is presented to you with a defect or is unusable.

Please review our policies page for details

Do you ship outside the US?

I'll ship anywhere! Although I am located in Colorado, US, I'm happy to offer my product internationally. Be prepared that I'll probably request a testimonial from you overseas brides... for bragging rights! Shipping charges will be automatically adjusted when placing your order.

Please note that there may be import fees in your country (for example VAT in the UK) that you may be responsible for.

Is it less expensive to get Partial Crystal Coverage?

Partially covered toppers are the same price as fully covered toppers. The reason for this is while I do use less crystals on a partially covered topper, I take much more time designing the layout so that the covered sections flow and don't look haphazard. A lot of effort goes in to ensuring my partially covered toppers look coordinated and like a set (especially when there is more than one letter).

What size Topper should I order?

Although each wedding cake is unique in its appearance, the sizes of wedding cake tiers are pretty standard. The size of the top tier is what should influence your decision in selecting the proper cake topper height. The top cake tier is usually 4 or 6 inches with the majority being 6 inches. A 5 inch cake topper is usually the perfect proportion, especially if you select a curly/italicized font. Regardless of the height you pick, I see to it that the width of the letter does not go over the edges of your cake by more than an inch and will make any custom changes necessary to ensure that. If you want to really draw attention to your Topper, go with a 6 inch but if you want to play it safe, a 5 inch should do the trick! 4 inch Toppers should be reserved for 4" tiers.

I am undecided on what font(s) or colors to choose. Can I see how my Topper is going to look?

For those unsure about fonts, a one time electronic "mock" is offered upon email request. For the mock I will arrange and proportion the options you are considering so that you can see exactly how your letters will look in various fonts when properly laid out. This is especially helpful with a 3 letter monogram so that you can see how the letters will look in proportion to one another. Please keep in mind that color choices cannot be incorporated into a mock (all mocks are sent via email, see the example on the right.)

Also, make sure to check out the preview page, it allows you to see fonts side by side to get an estimate of how well they'll compliment each other.

If you're not sure on your colors I'm happy to provide physical samples for matching, on the colors page is a form you can use to get them. Each sample set is hand picked, so if you'd like to see specific colors please limit your selections to 10.

Do the letters come as one solid piece or separate?

Unless otherwise specified, each letter is its own piece so that it can be placed appropriately on a wider range of cake styles and sizes. They can be placed all in a line with no overlap (if the cake is large enough) or overlapping to create depth on top of the cake. Some brides prefer a solid look however, and on request I can create a 'welded' topper where all letters are cut from the same piece of metal. Crystal placement is then used to distiguish the individual letters. This works best with contrasting colors being used on the different letters.

What kind of stakes are included with the topper?

By default each letter is supported by very thin stainless steel stakes 3" in length. These slide easily into the cake, and are removable after the wedding. If needed, the stakes can be made longer or shorter to accomodate unusual mounting, please let me know if this is the case with your order.

I'm worried about the weight of the topper, won't it fall through the cake?

I've never heard any negative feedback from bakers with regard to the weight of the topper, but I get this question a lot. For those interested here are the approximate weights of various toppers with crystals and pegs:

Single letter 5", 1/8" thick:	2-3 oz.
3 letter monogram, 1/8" thick:	3-5 oz.
5" letter, 3/8" thick:	4-5 oz.
3 letter monogram, 3/8" thick:	8-9 oz.

For comparison, 1 oz. is about the same as $1.25 worth of quarters.

Do you wholesale?

I like to work with each bride individually to find her perfect topper. I do have a small number of handpicked retailers across the country that are able to provide the one on one service I require, but even they aren't really buying 'wholesale.' Each of my pieces is so labor intensive that I can't offer what would be considered a typical wholesale discount.