Toppers With Glitz Policies

Exchange/Refund Policy

Toppers With Glitz stands behind the quality of our products and takes customer satisfaction very seriously. We are happy to provide mocks of the fonts and crystal samples to you to help you feel comfortable with the product you are ordering. Please be sure that the fonts, sizes and colors selected meet your satisfaction prior to placing your order. Due to the custom nature of each order, we do not give refunds unless we have made an error.

In the event your topper is defective or the cake topper you receive is a different letter, font, or color than ordered, Toppers With Glitz will make every effort to either fix or remake the Topper at no additional charge as long as time permits. In cases where we risk missing your event date, we will at our discretion offer a full refund (including shipping). Refunds can only be issued after we have received the return. Additionally, the return must be received by us before your event date and no later than 2 weeks after delivery.

Order Cancellation

Every effort will be made to accommodate the cancellation of your order, provided work has not begun. In order for us to meet our delivery commitment, there is only a small window of time between when an order gets placed and when the order is underway. Once your letter has been started, we will not honor the request for cancellation and no refund will be issued.

All Rush Order sales are final and are not subject to cancellation due to the limited amount of time to take, process, and fill the order.

Shipping Charges

Standard shipping charges are available on the order page and vary by destination country. This cost covers packaging materials, handling, and Priority shipping (domestic) or Express (rush and international) through USPS. Expedited shipping is an additional charge and will also be automatcially calculated on the order page.

Tax

Toppers shipped to the state of Colorado will be charged 4.5% sales tax. International customers please note that your country may have import taxes that must be paid at the time of delivery. (Value Added Tax [VAT] in the UK for example).

Toppers With Glitz does not give, sell or trade your personal information with anyone for any reason, unless required by law or expressly authorized by you. If you provide feedback about your order, we may include the content of your feedback along with your first name and city on our testimonials page. We will honor any request to remove this information in a timely fashion. Personal information is only used when we need to contact you about your order.

The product you ordered is a unique Toppers With Glitz design that we reserve the right to photograph, post and use in any advertising affiliated with Toppers With Glitz.

Image Use Policy

All images on this site are copyright Glitz Toppers Incorporated unless otherwise noted. You are granted license to hot link to any image on the site, as long as the image is not altered in any way (it may be resized via html code, but no resizing of the image itself is allowed). Any public display of the image must be accompanied by a link to http://www.topperswithglitz.com/. Altering the images in any way is not permitted without written permission from Glitz Toppers Incorporated. This license may be revoked at the sole discretion of Glitz Toppers Incorporated.

I love when my brides post pictures of their toppers, the above is meant to protect me from people using my pictures to sell inferior products.